iSon BPO - Customer Service Executive (0-1 yrs)
- Provide excellent customer service to improve business performance.
- Greet, address and thank customers in friendly and professional manner.
- Understand customer requirements so as to provide appropriate clarifications and solutions.
- Route and direct customer requests to appropriate personnel.
- Contribute ideas to resolve customer problems to improve productivity.
- Work within various teams to ensure outstanding customer service.
- Maintain broad knowledge of customer products and services.
- Participate in meetings and activities held to improve customer satisfaction and business performance.
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