Profile Summary : 

We are looking for enterprising individuals who can manage client relationships, as well as develop new business from existing clients. Incumbents who are ready to work in a fast-paced and dynamic work environment will absolutely love working at ISHIR.

Responsibilities :

- Responsible for overall client satisfaction, accounts growth while working closely with delivery and sales team

- Maintain and build relationship at different levels in client's company and constantly engage in learning clients pain and discover new opportunities

- Ability to handle conflicts, escalations and work with clients and team to derive solution for a problem. Drive the overall sales revenues and increase strategic value of the Services and solutions within an account

- Develop customer account strategies and tactical penetration plans in defined accounts across various service-lines

- Cross -ell /Up-sell ISHIR services to existing accounts

- Build & maintain executive relationships with key stakeholders to increase the ISHIR's visibility & operate as key business contact within accounts for all issues and escalations

- Utilize existing client relationship to generate more leads by asking for references

- Serve as a SPOC for customer services issue escalation.

- Manage closure on customer's issue to maintain high levels of customer satisfaction and repeat business from customer.

- Provide timely and accurate forecasting, as well as reporting on sales and revenue for all assigned accounts. Prepare monthly forecasts for sales reviews with the sales management team.

- Responsible for revenue collections

- Monitor, support and improve delivery and keep a check on customer's pulse

- Collect client testimonials

- Assist in marketing activities by collecting testimonials, references, help in preparing case studies and update collateral

Skills (Must Have)

- Up-to-date with latest technology trends in Microsoft, open source, mobile and testing to do consultative selling to clients

- Solid experience in managing software development clients and should be aware about software development and outsourcing risks and challenges

- Must understand offshore development and its advantages

- Must have prior experience in handling large accounts

- Proven track record of client growth and retention

- Well versed with development methodologies, tools and technologies used

Skills (Good to Have)

- Prior experience working with mid-size companies

- Ability to handle team

- Sales or project management background

Soft Skills

- Strong interpersonal, verbal and written communications skills, self-driven, self-discipline, organized, and focused in conducting account management tasks

- Excellent negotiation, mediation and conflict management skills

- Excellent presentation and articulation Skills

- Ability to guide others through complexity, ambiguity and uncertainty

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.