HR Executive at IRIS Business Services Limited
Views:34 Applications:9 Rec. Actions:Recruiter Actions:5
IRIS Business Services - Customer Support Role (1-2 yrs)
Requirements:
1. 1-2 Year of experience in Customer Support (XBRL knowledge would be an added advantage).
2. Available to work in flexible shifts including Night shifts.
3. Sound knowledge of Excel and Accounting.
JD for your reference for the above mentioned role :
1. Excellent oral and written communication skills in English.
2. Problem-solving attitude and ability to quickly grasp knowledge about our product/services.
3. Excellent time management skills and should be able to adhere to defined SLAs.
4. Excellent interpersonal skills that include good professional behaviour along with patience and competence to handle work pressure.
5. Flexibility in work and should be a team player.
6. Responding to customer queries in a timely and accurate way, via phone, email or chat.
7. Identifying customer needs and helping customers use specific features.
8. Maintains customer relationships by responding to inquiries; documenting actions.
9. Ability to multitask and coordinate with different teams including technical teams to help with customer queries.
10. Update and maintain all internal trackers and other documentations.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
