iRide London, one of London's largest minicab companies is recruiting in VADODARA office for a day, night and weekend staff. No previous BPO experience necessary but is required as comprehensive training will be provided. The role is Customer Care Agent; taking booking by phone; by email; liaising with client and drivers. Client feedback. Managing bookings from dispatch to completion. Monitoring work in progress for deadlines; managing delays.

Core competencies :

- Experience in managing large amounts of incoming calls

- A customer-centric approach to problem solving

- Clear and concise style on the phone and with written communication

- High level of accuracy

- Ability to follow communication procedures, task process, guidelines and policies

Job-specific skills an advantage :

- Monitoring work in progress to ensure minimal delays

- Constantly aware of all runs and completion zones

- Anticipating delays and problem solving

- Using tech to quickly problem solve

- Good Memory

- Managing delays and customer liaison for quality control

- Planning ahead

- Covering out of area jobs

- Ensuring sufficient supply of vehicles

- Ensuring specialist vehicles/bookings are pre-allocated

- Pre allocation of work for the drivers for the following shift

Requirements before applying :

- A high level of spoken and written English

- Computer literacy/ Ability to demonstrate

- Ability to follow Call Scripts

- Ability to adhere to processes for each task set out

- Ability to multi-task

- Customer Service Experience

- Competence in learning new software packages

What type of candidate are we looking for :

- Perfect English

- Great Personality/Upbeat

- Undergraduates/ Graduates

- Computer Literacy/ Ability to demonstrate

- Tech Savvy

- CS experience/ Phone work experience

- Ability follow processes and Scripts

- Ability to multi Task

- Ability to use tech to problem solve

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