HR Executive at Invensis Technologies
Views:442 Applications:203 Rec. Actions:Recruiter Actions:26
Invensis Technologies - Team Lead - Customer Success (3-6 yrs)
Hiring for Customer Success Lead for our Organisation. Immediate joiners are preferred. Candidates from Learning Industry will be an added advantage. Please find the job description below :
- Responsible for developing customer relationships that promote retention and loyalty.
- Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
- Provide support to customers with the goal to keep customers satisfied with the services provided
- Gather feedback from their customers, and analyse customer data to identify the best practices.
- Establish Upsell, cross-selling, expansion and upgrades with the customers throughout their journey
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyse customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve on-boarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Aid in product design and product development.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
