Executive Assistant at IntraSoft Technologies Ltd.
Views:59 Applications:8 Rec. Actions:Recruiter Actions:1
Intrasoft Technologies - Customer Service Role - US Inbound Process - eCommerce (2-3 yrs)
Communications Specialist for Customer Service Department for E-Commerce Division :
Job Summary & Role :
- We are determined problem solvers who think about the big picture without losing sight of the details and treat every customer as the most important.
- We are here to delight our customers and keep them coming back.
- We are Responsible for reducing customer pain points.
Hours 1330 - 2330 (Mon to Fri)
Responsibilities :
- Communicate directly with our US customers to ensure their experience is completely positive via email & phone.
- Connect with each customer to create a memorable and personalized experience.
- Think critically to solve all customer pain points in the shopping process.
- Connect with vendors & shipping carriers for all customer related issues.
Skills :
- Strong analytical skills
- Strong communication skills
- Results-oriented
- Proactive and a team player
- Empathy and generosity
- Excellent written & verbal communication
- Strong Time management skills
- Experience working with and earning trust with high performing teams.
Academics : Degree from a reputed institute in relevant field is mandatory.
Experience : Maximum 2 - 3 years professional experience.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
