IntouchCX - Technical Support Role (1-3 yrs)
- Respond to customer queries in a timely and accurate way, via phone chat or email
- Troubleshoot customer issues that are technical in nature; including hardware, software, networking, or other designated client products
- Utilize available tools and resources to accurately identify and address customer issues
- Ensure service delivered to our customers meets contractual Key Performance Indicators ('KPIs')
- Manage case closure with follow up to customers to ensure their inquiries and technical issues are resolved
- Detailed Case/Ticket documentation of the interaction with customers
- Follow appropriate escalation guideline and defined process to meet established goals
- Maintains through technical knowledge via laboratory activities and classroom training .
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
