Hiring for International Non Voice process

Location: Bangalore

About The Company

Intouch CX is a Global Customer Care and technology Company. With Over 20 years of experience , 18,000 employees and campuses around the globe, were obsessed with providing remarkable customer experiences for the world's most innovative brands.

About The Job

We are looking for self-motivated individuals with excellent customer service skills to join our team. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution and customer satisfaction.

Roles And Responsibilities

- Interaction with the customers and handle all the issues from end to end via Chats, Emails and Voice communication

- Go to the extra mile to engage customers in solving the issues and ensure customer satisfaction

- Quick and effectively build the rapport with the customers, diagnose and resolve issues

- Managing customer expectations regarding estimated response times

Key Skills :

- Candidates with a good understanding of Ecommerce websites.

- Possessing good verbal, written communication and comprehension skills

- Good Team player and exceptional Typing speed

- Excellent Interpersonal and Intrapersonal skills

Eligibility Criteria:

- Undergraduates ( No Backlogs ) and above ( Not pursuing any regular studies )

- Minimum 6 Months work experience into customer support and also fresher with A1 communication skills are also welcomed

- Immediate Joiners preferred

- Willing to work in rotational shifts ( Mostly Night and Late Night shifts )

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