IntouchCX - Customer Service Role - International Non Voice Process (1-5 yrs)
We are hiring for International Non Voice process, for more job details contact HR
The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for :
- Providing support and resolve technical issues via email and other electronic communications
- Building credibility and trust with the customer by empathizing with their problem in words
- Proactively understanding their needs and responding promptly to resolve their issue
- Applying advanced troubleshooting techniques to provide unique solutions to the customer's individual needs
- Leveraging their experience to provide feedback to the team on how to improve client services
- Driving customer communication during critical events
Remote Requirements :
- Maintain a secure, high speed internet connection
- Ability to plug in ethernet cable into a modem
- Have a dedicated workspace in their homes or remote locations to provide services to the Company
- Ability to come into the campus to pick up equipment
Essential Functions :
- An obligation to deliver exceptional customer service
- Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems
- Demonstrate empathy and patience to the customer
- Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis
- Provide information to the client and place appropriate notes in system
indicating exactly what action was taken or needs to be taken
- Ensure policies and procedures are followed
Perks and Benefits :
- 2way cab and food provided
- Attractive incentives and attendance bonus is also provided
