We are hiring for International Non Voice process, for more job details contact HR

The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for :

- Providing support and resolve technical issues via email and other electronic communications

- Building credibility and trust with the customer by empathizing with their problem in words

- Proactively understanding their needs and responding promptly to resolve their issue

- Applying advanced troubleshooting techniques to provide unique solutions to the customer's individual needs

- Leveraging their experience to provide feedback to the team on how to improve client services

- Driving customer communication during critical events

Remote Requirements :

- Maintain a secure, high speed internet connection

- Ability to plug in ethernet cable into a modem

- Have a dedicated workspace in their homes or remote locations to provide services to the Company

- Ability to come into the campus to pick up equipment

Essential Functions :

- An obligation to deliver exceptional customer service

- Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems

- Demonstrate empathy and patience to the customer

- Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis

- Provide information to the client and place appropriate notes in system
indicating exactly what action was taken or needs to be taken

- Ensure policies and procedures are followed

Perks and Benefits :

- 2way cab and food provided

- Attractive incentives and attendance bonus is also provided

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.