IntouchCX - Customer Service Role - International Non Voice Process (0-5 yrs)
The role of the Customer Service Associate (CSA) - Non-Voice, will be responsibile for:
- Providing support and resolve technical issues via email and other electronic communications
- Building credibility and trust with the customer by empathizing with their problem in words
- Proactively understanding their needs and responding promptly to resolve their issue
- Applying advanced troubleshooting techniques to provide unique solutions to the customer's individual needs
- Leveraging their experience to provide feedback to the team on how to improve client services
- Driving customer communication during critical events
Interested candidates can contact @ 9620689061
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