IntouchCX - Customer Service Role - International Chat Process (0-10 yrs)
Roles and Responsibilities :
- Interaction with the customers and handle all the issues from end to end via Chats.
- Generating Leads.
- Helping determine pricing schedules for promotions and negotiations.
- Upselling and Cross selling.
- Go the extra mile to engage customers in solving the issues and ensure customer satisfaction.
- Quick and effectively build the rapport with the customers, diagnose and resolve issues.
- Managing customer expectations regarding estimated response times.
- Must be a Graduate
- Minimum 6 Months work experience into Customer Sales support (domestic or International)
- Immediate Joiners preferred
- Willing to work in rotational Night Shifts.
Perks and Benefits :
- An attractive compensation package and performance based incentives
- PF and ESI/Health Insurance
- Outstanding rewards and recognition program and employee engagements activities
- Two way transport facility both pickup and drop
Interested Candidates can contact :
9620689061
HR
Sharanya
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