Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
08/03 Saranya S
HR at IntouchCX

Views:1618 Applications:227 Rec. Actions:Recruiter Actions:156

IntouchCX - Associate - Customer Service - Non Voice Process (0-8 yrs)

Bangalore Job Code: 316105

- The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for:

- Providing support and resolve technical issues via email and other electronic communications

- Building credibility and trust with the customer by empathizing with their problem in words

- Proactively understanding their needs and responding promptly to resolve their issue

- Applying advanced troubleshooting techniques to provide unique solutions to the customer's individual needs

- Leveraging their experience to provide feedback to the team on how to improve client services

- Driving customer communication during critical events

Essential Functions :

- An obligation to deliver exceptional customer service

- Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems

- Demonstrate empathy and patience to the customer

- Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis

- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken

- Ensure policies and procedures are followed

- IntouchCX | intouchcx.com

- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer

- Learn and retain a thorough working knowledge of all existing and new process and procedures

- Achieve assigned Key Performance Indicators - e.g. Call Handle Time, Quality, CSAT & DSAT

- Attend Team Meetings/additional training sessions as scheduled

- Performs other duties as assigned

Contact details :

9620689061

Sharanya

HR

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Add a note
Something suspicious? Report this job posting.