We are currently Hiring for International Non Voice Process | Customer Service Associate

The role of the Customer Service Associate (CSA) - Non Voice, will be responsible for :

- Having daily interactions with the customer to handle issues from end to end via chat and Email.

- Going the extra mile to engage customers in solving issues and ensuring satisfaction

- Quickly and effectively building rapport with customers while diagnosing and resolving issues

- Providing white glove service and having the ability to provide an overall excellent customer experience.

- Managing customer expectations regarding estimated response times.

Requirements :

- An obligation to deliver exceptional customer service

- Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems.

- Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions.

- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.

- Actively listen to the customer, and show empathy and patience

- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken.

- Ensure policies and procedures are followed on all calls

- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer.

- Learn and retain a thorough working knowledge of all existing and new process and procedures.

- Achieve assigned Key Performance Indicators e.g. Chat Quality, CSAT & DSAT

- Attend Team Meetings/additional training sessions as scheduled

- Performs other duties as assigned.

- Salary range is from 16k to 30k max

Critical Skills :

- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation.

- Ability to show high emotional intelligence by remaining calm under pressure while solving the customers concerns.

- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs.

- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.

- Ability to work in a fast-paced, hectic, changing environment.

- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness

- Ability to operate a phone system and personal computer

- Ability to adhere to all organizational policies and procedures

- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays

- Ability to perform basic mathematical functions

- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds.

Educational/Work Experience and Requirements :

- Must successfully pass a background check

- High school diploma or equivalent required

- Post secondary degree is a plus

- Must have at least six months customer service experience or equivalent

Benefits :

- An attractive compensation package with performance-based incentives

- Incredible learning and growth opportunities

- Outstanding rewards and recognition program & employee engagement activities

- Free Food and Transport while working on-site

- Medical Insurance

Contact :

HR Saranya 9620689061