Customer Service Associate - Non-Voice

About Intouchcx :

- Intouchcx is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we're obsessed with providing remarkable customer experiences for the world's most innovative brands.

About the Job :

- Are you a self-motivated individual, have excellent customer service skills, and love learning about new technology? Then this is the role for you! We're looking for a Customer Service Associate- Non-Voice to provide intelligent and engaging email/chat responses to our tech-savvy and passionate customers.

As a Customer Service Associate - Non-Voice, You Will :

- Provide support and resolve technical issues via email and other electronic communications

- Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue..

- Apply advanced troubleshooting techniques to provide unique solutions to the customer's individual needs

- Leverage your experience to provide feedback to the team on how to improve our services

- Drive customer communication during critical events.

As a Customer Service Associate - Non-Voice, You Have :

- 6 months to 4 years of customer service experience through phone, email and chat.

- Fluency in written English

- Experience in the gaming/tech support (asset)

- Excellent oral and/or written communication skills

- Customer service experience with strong customer focus

- Excellent team player with experience and passion for gaming

- Strong multi-tasking skills

- Strong analytical and troubleshooting skills

- The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis

- Benefits of working as a Customer Service - Non-Voice:

- An attractive compensation package with performance-based incentives

- Incredible learning and growth opportunities

- Outstanding rewards and recognition program & employee engagement activities

- Free Food and Transport while working on-site

- Medical Insurance

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