Roles and responsibilities:

- Resolve customer queries/complaints via a combination of Inbound/Outbound calls

- Establish warm and friendly rapport whilst interacting with customers by phone

- Solve a wide range of incoming complaints to achieve customer satisfaction

- Work closely with other stakeholders to resolve the queries/complaints in a timely manner

- Build rapport with customers through courteous and professional communications

- Share process improvement-related ideas

- Manage the Key productivity indicators (Productivity, AHT, CSAT etc.)

Required skills :

- 2-3.5 years of experience in Voice based customer support industry

- Bachelor's degree

- Excellence in both written and spoken English & Hindi (No MTI)

- Excellent problem-solving skills & ability to connect with customers effectively

- Passion for resolving problems & creating a world-class support experience for customers

- The ability to learn & implement feedback quickly

- Ability to work under pressure/fast-paced environment

- Experience with CRM tools (Salesforce, Zendesk, etc.)

- The person should be comfortable working from the office.

- Eagerness to work in shifts and at weekends.

Must-have mindsets and skillsets :

- Tolerance for ambiguity : which translates to a get-it-done rather than wait-for-perfection- approach

- Iterative problem-solving : which translates to structuring problems and iterating on creative/implementable solutions

- Bias to own, hustle and deliver : which translates to proactively taking the lead with new initiatives, by default

- Obsession with process excellence : which translates to being independent and detailed with all inputs and outputs

- Caring and inspirational teammate: which translates to bringing the best out of every colleague, always.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.