Looking out for candidates who can join Immediately, Voice Process. for Domestic English + Kannada, English+ Telugu speaking Candidates, International process only English Freshers salary 16k to 21k + Incentives.

One day Interview Process,...- .easy selection..

2022 freshers can apply..

For more information

Contact HR Dhanush @ 9513644110

Roles and Responsibilities :

- Respond to customer queries in a timely and accurate way, via phone, email or chat

- Identify customer needs and help customers use specific features

- Update our internal databases with information about technical issues and useful discussions with customers.

- Monitor customer complaints on social media and reach out to provide assistance

- Share feature requests and effective workarounds with team members.

- Inform customers about new features and functionalities

- Gather customer feedback and share with our Product, Sales and Marketing teams

- Assist in training junior Customer Support Representatives.

- Candidate should possess excellent oral and written communication skills

- Candidate with good customer service skills would be preferred

- Candidate should have 0-1 year of experience in Customer Support Voice Process.

- Prior experience in Customer Service industry will be an added advantage.

- Should be open to work in Night shifts / Rotational Shifts.

- Candidates with backlogs/arrears in their degree are not eligible

- Responsible for dealing with Domestic & International Clients

- Responsible for dealing with Clients Queries.

Requirements and Skills :

- Experience as a Customer Support Specialist or similar CS role

- Familiarity with our industry is a plus

- Experience using help desk software and remote support tools

- Understanding of how CRM systems work

- Excellent communication and problem-solving skills

- Multi-tasking abilities

- Patience when handling tough cases

Location: Bangalore.

For more information

Contact HR Dhanush @ 9513644110

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