International Voice Process at Ienegizer
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International Voice Process Role - BPO (0-2 yrs)
International voice process
- Excellent English Communication is a must.
Call Center Agent Job Responsibilities :
- Obtains Client Information By Making Telephone Calls; Interviewing Clients; Verifying Information.
- Determines Eligibility By Comparing Client Information To Requirements.
- Establishes Policies By Entering Client Information; Confirming Pricing.
- Informs Clients By Explaining Procedures; Answering Questions; Providing Information.
- Maintains Communication Equipment By Reporting Problems.
- Maintains And Improves Quality Results By Adhering To Standards And Guidelines; Recommending Improved Procedures.
- Updates Job Knowledge By Studying New Product Descriptions; Participating In Educational Opportunities.
- Accomplishes Organization Mission By Completing Related Results As Needed. Call Center
Agent Qualifications / Skills :
- Verbal Communication
- Phone Skills
- Listening
- Data Entry Skills
- People Skills
- Informing
- Customer Focus
- Customer Service
- Attention To Detail
- Professionalism
- Multi-Tasking
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