Recruiter at Career Peach
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International Sales Role - BPO (2-8 yrs)
This role is primarily sales orientated and interacting with our customers over the phone - through replying to specific product queries, as well as prompt follow up activity. Most importantly, you will provide exceptional service to ensure that our customers have a great shopping experience!
JOB RESPONSIBILITIES :
- Monitor orders and returns to understand customer's shopping patterns
- Help clients make purchasing decisions through product knowledge and expertise
- Reach out to customers through outbound calls
- Upsell clients on additional products that match their buying preferences and shopping profile
- Follow call center policies and procedures to ensure consistent and compliant customer satisfaction and interaction
- Ensure prompt follow up activity with customers
- Communicate with customers as required through inbound and outbound calls
- Complete customer registrations, update customer data and process orders with accuracy
- Participate in continuing training as required to improve the quality of operations and self
- Perform additional duties as assigned by the services leaders as per business need
- Meet sales and outbound call goals monthly.
- Maintain a customer list, promptly reply to all emails
SKILLS OR EXPERIENCE :
- At least 2 years of retail and/or sales industry experience is preferred
- 2+ years of customer service experience is desired
- Excellent communication skills, especially with regard to building customer relationships
- Proper phone etiquette is required
- Ability to influence and persuade clients when it comes to upselling products
- Positive and energetic attitude
- Must have strong interpersonal skills and communication skills
- Knowledge of Excel, Word and Outlook
- Willingness to ask for help when needed
- Ability to be self-efficient, autonomous, and resourceful is a must in this role
- An ambassador of our Core Values: Teamwork, Honesty, Commitment, Passion and Positive Attitude
PHYSICAL REQUIREMENTS :
- Moving self in different positions to accomplish tasks in various environments including tight and confined spaces
- Remaining in a stationary position, often standing or sitting for prolonged periods
- Moving about to accomplish tasks or moving from one workplace to another
- Repeating motions that may include the wrists, hands and/or fingers
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.