Business Support Manager at Snaphunt Pte. Ltd.
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International Customer Service Role - Storage Systems & Medical Equipment Maintenance Support (0-2 yrs)
-Opportunity within a company with a solid track record of performance
-Leadership Role
-A role that offers a breadth of learning opportunities
Our client Services for High End Server, Storage Systems and Medical Equipment Maintenance Support. Our client has started its operations in 2015 and has been growing exponentially in providing On Call / On-Site break fix support in more than 130 + countries for all your IT Infrastructure maintenance.
The Job
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Developing and managing a portfolio of Key Accounts.
- Achieving monthly sales targets by identifying and developing new customers.
- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
- Coordinating pre-sales and post-sales follow up.
- Achieving and exceeding weekly and monthly KPIs.
- Building strong and collaborative relationships with other internal stakeholders.
- Monitoring market trends and providing regular competitor feedback.
Ideal Candidate :
- You have at least 1 year experience within a Customer Service role, ideally within the Insurance industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have working knowledge of Communication, international processes, US pay, Analytics, Handling Customer and Lead Generation
- You are a strong networker & relationship builder
- You are a strong team player who can manage multiple stakeholders
- You are highly goal driven and work well in fast paced environments
- Experience with US Customer service
- Experience with Mortgage will be an advantage
