Business Support Manager at Snaphunt Pte. Ltd.
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International Customer Service Role (1-4 yrs)
- Attractive Salary & Benefits
- Leadership Role
- Opportunity to make a positive impact
Our client has established itself as a renowned name in the HR realm by providing wide range of recruitment and selection services to diverse companies.
The Job :
Your Responsibilities will include :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.
- Using data analytics to generate insights into customer segments for use within business development and other CRM -initiatives.
- Ensuring the correctness of customer data and manage any data cleansing activities.
- Continually testing and refining campaigns to gain insight and maximize usage and uptake.
- Providing support on any requests or issues pertaining to CRM.
Ideal Candidate :
Skills Required :
- You have at least 1 year experience within a CRM Manager, Customer Service or Tele sales role, ideally within the telecommunications industry.
- You are a strong networker & relationship builder
- You pay strong attention to detail and deliver work that is of a high standard
- You are adaptable and thrive in changing environments
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
