HR Head at Skillzrevo Solutions Pvt Ltd
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Intern - Online Reputation Management (0-5 yrs)
Job Description:
The ORM Intern will assist in managing and enhancing our company's online presence. This role involves monitoring online mentions, responding to customer feedback, and implementing strategies to improve our online reputation. This internship offers valuable experience in digital marketing and public relations.
Responsibilities:
- Monitor online reviews and mentions of the company across various platforms including social media, review sites, and forums.
- Respond to customer reviews and feedback in a timely and professional manner.
- Assist in developing and executing strategies to improve online ratings and reputation.
- Work with the marketing team to create content that promotes a positive brand image.
- Conduct research on industry trends and competitor reputation management strategies.
- Analyze data and prepare reports on ORM activities and performance.
- Assist in crisis management by identifying potential issues and supporting the implementation of response strategies.
- Delivered engagements in the areas of ORM, Strategy, Social Media Management/ Digital Marketing
- Social Listening
- Social CRM
- Social Analytics
- Regularly produce positive content for engagement with the audience.
Maintain a database of customer feedback and reviews.
Perform other related duties as assigned.
Requirements:
- Currently pursuing or recently completed a degree in Marketing, Public Relations, Communications, or a related field.
- Strong written and verbal communication skills.
- Detail-oriented with excellent organizational skills.
- Ability to work independently as well as part of a team.
- Proficient in using social media platforms and online review sites.
- Basic understanding of digital marketing and public relations.
- Positive attitude and proactive approach to problem-solving.
Preferred Qualifications:
- Experience with ORM tools and software (e.g., Google Alerts, Hootsuite, Mention).
- Knowledge of SEO and content marketing strategies.
- Previous internship or work experience in digital marketing or public relations.
- Strong analytical skills and the ability to interpret data.
