About The Role :

To proactively drive product adoption and user engagement initiatives for our existing customer, we are looking for enthusiastic, passionate, highly organised and user-focused candidates who can take up the responsibility of implementing, assessing and improving user onboarding and user engagement.

What Describes You Best :

- Minimum : Bachelor's degree or Equivalent (BBA/BA in psychology preferred/B.LIS/M.LIS)

- Fond of Engaging with Customers

- Believe in providing proactive support Skills

Attitude Skills : (must have)

- Excellent spoken and written English skills

- Excellent listening, and communication skills

- Excellent Time management and organization skills

- Excellent telephone etiquette and willingness to proactively engage with end users in person, by phone or digitally

- Hands-on with Microsoft office and Google suite

Additional Skills : (nice to have)

- Experience using Customer Management Tools (like CRM and Customer support tools etc)

What will you Own

Key accountability of a Customer Success Intern will be to drive product adoption, user onboarding & engagement and provide appropriate and timely customer feedback to relevant internal stakeholders.

How will you spend your time at Eclat :

- Building customer trust by understanding their requirements and satisfactorily addressing the same by connecting with internal stakeholders responsible.

- Driving product adoption and usage throughout the customer/user lifecycle.

- Performing regular checks with end users and regionally located library offices to keep tab on product usage, identify gaps in User Engagement and help resolve the same by collaborating with the Library and MyLOFT Team.

- Proactively assist in resolving customer and end user queries raised with the support team with timely follow-ups.

- Identifying the need and planning relevant training programs/product collaterals to help educate the end users on the products and features

- Representing voice of the customer and provide feedback to sales, support, and product teams

- Identifying opportunities for end users interaction to get direct feedback on our product features.