Founder at Alpha HR
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Intern - Client Relationship Management/Customer Support (0-1 yrs)
Freshers Preferred.
Responsibility :
Assist in Client Onboarding : Support the client onboarding process by collecting necessary information, assisting in paperwork completion, and ensuring a smooth transition for new clients.
Client Communication : Engage with clients via email, phone calls, and in-person meetings to address inquiries, provide updates, and gather feedback on their experience with our products or services.
Database Management : Maintain accurate and up-to-date client records in the CRM system, including contact information, communication history, and any relevant notes or preferences.
Issue Resolution : Collaborate with internal teams to resolve client issues or concerns promptly and effectively, ensuring a high level of client satisfaction.
Client Feedback Analysis : Collect and analyse client feedback to identify trends, areas for improvement, and opportunities to enhance the overall client experience.
Documentation and Reporting : Prepare regular reports on client interactions, feedback, and outcomes, providing insights and recommendations for continuous improvement.
Skills :
- Basic Operational work relating to Mutual Funds and insurance.
- Project work to be completed within a specified date.
- Project work related to Data, KYC, and non-Financial Transactions.
- Analyzing the Data and working on completing the Regulatory requirement.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
