DGM - Human Resources at Intelenet Global Services Pvt Ltd
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Intelenet - Team Leader - Inbound/Outbound - Customer Service (1-4 yrs)
Intelenet Global Services is Hiring for Team Leader inbound process & outbound process. (Inbound /Outbound)
Roles & Responsibilities:
- Manage a large and diverse team of CSAs working towards pre-defined targets
- Responsible for maintaining discipline and absenteeism of team on the floor
- Responsible for staff retention within the team
- Ensure prompt and accurate service and achievement of targets
- To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently
- To identify training / coaching needs of the team members and provide the same to the Manager
- To assist new members of the team by updating knowledge & bridge process gaps
- Be directly responsible towards fostering the development of team by motivating them
- To ensure team achieve productivity and quality roster adherence
- Ensure the professional and ethical conduct of team members
- Accountable for smooth flow of operations
- Coordination between Managers and Team Members
- Abide by companies and clients Information Security policies.
Eligibility:
- UG / Graduate from any stream
- Good Comm. Skills.
- Min 1+ year of exp as TL from Inbound / Outbound process.
- Good analytical skills in English
- Time Management
- Ability to multi-task
- Ability to work well in and promote a team environment
- Excellent understanding
- Customer Service
- Quality focus
# Joining Status: Immediate
Pramod Gaonkar
Human Resource
+912266738242
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