Talent Acquisition Intern at The Intect
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Intect - Executive - Customer Experience - Inbound Process (1-8 yrs)
About the role:
- For a Customer Experience Inbound executive / agent, we are looking for an enthusiastic, driven and motivated individual - ideally a people's person, who will be able to -
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Make the customers feel at ease and let them know that we've got their back.
- Identify customer needs and help them provide a 360d experience.
- Be part of the blended process, i.e Inbound calls, Outbound calls, Chats or e-mails as and when required.
- Handle Escalations of all types and nature.
- Handle Ecommerce channels.
- Meet Individual and Team targets.
To perform all duties to a high standard of customer care in attitude, approach and resolution.
Pre-requisites :
- A chance to earn monthly as well as annual incentives.
- Proficiency in English and Hindi.
- Excellent knowledge of MS Office, Excel, PowerPoint
- Fast learner and passion for sales and understanding of negotiation techniques
- Self-motivated with a results-driven approach
- Graduate degree
What's in it for you?
- You get to drive the D2C revolution in India.
- Greater responsibility and hence faster learning.
- Direct exposure to running a business.
- Great peers you can learn from.
- A lot of Fun Fridays and team building activities.
