Vice President at Intandemly
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Intandemly - Telecalling/Customer Relationship Management Role (4-5 yrs)
Key Responsibilities :
- Telecalling/CRM Activities : Perform telecalling or CRM activities based on established strategies and guidelines to engage customers effectively.
- Customer Interactions : Engage with customers via phone calls, emails, or other communication channels to provide information, gather feedback, and address inquiries.
- Data Management : Maintain and update customer databases, ensuring data accuracy, completeness, and compliance with data privacy regulations.
- Lead Nurturing : Support lead generation and lead nurturing efforts by following up with potential customers and providing relevant information.
- Customer Feedback : Collect and document customer feedback, complaints, and suggestions, forwarding them to the appropriate departments for resolution or improvement.
- Training and Development : Participate in training sessions and workshops to enhance telecalling or CRM skills and product knowledge.
- Technology Utilization : Utilize CRM software and telecalling tools effectively to manage customer interactions and maintain records.
- Provide regular reports on telecalling or CRM activities, including call logs, conversion rates, and customer interactions.
- Ensure that all telecalling or CRM activities adhere to relevant regulations, including data privacy and telemarketing guidelines.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
