- Manage the engagement of all admitted participants and university admission formalities till the commencement of the program.

- Keep the cohort well engaged and provide personal connect to each participant with a deeper understanding of their needs and issues and respond in a proactive manner.

- Ensure all program or course related queries and issues are resolved in a timely manner throughout the program.

- Ensure cohort is well prepared and well communicated before any class session or lab session or any guest speaker session.

- Ensure faculty is well prepared and well communicated before any class session.

- Ensure readiness of technology and any other requirements necessary for any class session campus or online or any guest speaker session.

- Hosting of any online class session.

- Ensure smooth functioning of all campus related logistics and catering working with campus operations manager.

- Ensure cohort is well enabled post the class session with materials and videos in a timely manner.

- Coordinate and manage the execution of assessment plan for all courses with the cohort.

- Manage the planning and execution of key program events like program orientation, term immersion and graduation etc.

- Proactively manage shaping the behaviour of the cohort in program engagement and academic performance with rewards and recognition.

- Proactively research and deploy and optimize technology tools to enhance the learning experience for the cohort.

- Ensure the program cohort repository for all class materials data and tracking data are all kept up-to-date.

- Manage the implementation of program policies with the cohort including timely collection of all payments and assessments

Demonstrated skills around:

- Excellent written and verbal communication skills.

- Diplomacy and communication skills to handle any customer complaints and emergencies in a level-headed manner and dealing with tough customers.

- Meticulous attention to details to deliver best of class campus and learning experience in every aspect.

- Strong people leadership skills to work across and influence senior and junior campus staff without any authority in addressing campus related issues and improvements.

- The ability to multitask and manage time.

- Prior Front office expertise in delighting customers in a hospitality industry (e..g Taj Hotel) is a plus

Qualification and Experience:

- Any Bachelor degree with 3+ years of customer support experience in education or hospitality industry preferred.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.