What will you do ?

- The Client Service Analyst is a vital link between clients and the organization, utilizing effective communication, problem-solving, and relationship-building skills to ensure client needs are met and issues are resolved promptly. It is a pivotal role in ensuring client satisfaction and operational efficiency.

This multifaceted role involves :

Client Support : Provide prompt and efficient support to clients via email, phone, and other communication channels. Address inquiries, resolve issues, and ensure client satisfaction.

Issue Resolution : Investigate and resolve client issues, escalating complex problems to the appropriate teams, and ensuring timely resolution.

Client Feedback : Gather and relay client feedback to the relevant departments to drive improvements in our products and services.

Documentation : Maintain accurate and up-to-date records of client interactions and issues in our Workflow system.

Collaboration : Collaborate with operations teams to ensure clients' needs are met.

Query Resolution : Responsibly addressing client inquiries and concerns through the Workflow portal, providing prompt and accurate solutions.

Effective Communication : Demonstrating exceptional email communication skills, ensuring timely responses with clarity and professionalism to maintain client satisfaction and meet deadlines of property orders.

- Serving as a crucial link between the operations team and the client, facilitating seamless communication and ensuring that client needs are met efficiently.

Problem Resolution : Handling complex issues via phone calls, employing problem-solving skills to identify root causes and implement effective solutions.

Client Relationship Building : Leveraging excellent interpersonal and communication skills to foster strong client relationships, which are essential for long-term business success. (Like how Nana make sure she is taking care of new trial clients on a personal level by understanding the requirement)

Timely Follow-up : Consistently following up on client concerns and tracking their resolution, emphasizing quick turnaround times to maintain client trust and satisfaction.

- In this role, a Client Service Analyst plays a vital part in enhancing client experience, ensuring effective communication, and maintaining operational efficiency.

We are looking for :

- Bachelor's degree in Business, Communication, or a related field preferred.

- Previous experience in client service or support roles is a plus.

- Excellent communication skills, both written and verbal.

- Strong problem-solving and critical-thinking abilities.

- Customer-focused with a passion for delivering exceptional service.

- Ability to work independently and as part of a team.

- Proficient in Microsoft Office Suite and CRM systems.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.