Job Purpose:

As an Account Manager you will ensure that each assigned account achieves the highest level of customer success and end-user adoption. You will be the point of contact for the customers while driving renewals.

Responsibilities:

- Own and be accountable for ensuring customer seat retention and contract renewal

- Provide excellent customer service being the single point of contact to help the customers understand the value proposition of InsideView paid licenses

- Answer questions related to their InsideView subscription and help them make most of the self-service materials, user community and online public training classes

- Meet and exceed monthly/annual license renewal targets

- Document all client communications and progress status in CRM

- Collaborate with Sales, Customer Success Managers and Billing Team on renewal and upsell opportunities

- Develop and maintain quarterly renewal forecast

- Generate periodical reports for business review discussions

- Analyse, recommend and implement process improvements

Skills/Experience:

- Experience in account management including renewals, upsell/downsells and contracts

- Background in direct customer advocacy and engagement in post-sales/sales support in a B2B tech-company environment

- CRM experience and SaaS environment exposure preferred

- Knowledge of professional sales methodologies and sales cycle domain

- Proven track record of meeting and exceeding license renewal targets

- Proficient in MS Word, Excel, and PowerPoint

- Able to manage multiple deliverables

- Experience in facilitating meetings/training sessions (on-site or virtually) for both external customers and internal colleagues

- Exceptional organizational, presentation, and communication skills (verbal and written)

Behavioural & Interpersonal Skills:

- Demonstrates passion for delivering a positive customer experience

- Demonstrates maturity, judgment, negotiation/influence skills, leadership skills essential for an account renewal and upsell

- Able to work independently and as an integral part of a cross-functional team

- Able to thrive in a startup environment - moving quickly, adapting well to change, thinking strategically and tactically executing a plan

- Quick learner and result oriented

Qualification:

College graduate with 3-4 years of relevant experience in customer relationship management and renewals in SaaS product company

Location: India - Hyderabad

Working Hours: US business hours

About InsideView

InsideView enables an informed world where people have productive conversations powered by the best market intelligence. We provide B2B organizations data, social and news insights, and business connections on their customers and leads. As the world's leading market intelligence platform, InsideView triangulates company and contact data from over 40,000 sources and delivers it directly into key business applications. Our solutions are used by more than 500,000 sales, marketing and other professionals in over 20,000 companies, including Adobe, Rosetta Stone, and Zuora. Join our flourishing company and thrive!

For more information, follow @InsideView on Twitter, read the InsideView Blog, or visit www.insideview.com.

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