Recruiter at Eduthrill
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Inside Sales Specialist - Pharma (0-4 yrs)
Practo is made up of people from diverse backgrounds, united by our mission to help people around the world live healthier, longer lives by simplifying ways to be healthy. Our culture revolves around first principles thinking that leads to daring ideas and we have the freedom and opportunity to turn these ideas into reality. We are dedicated to improving healthcare access for everyone and leaving the world better than we found it.
Location: Bangalore
Job Role: Inside Sales Specialist
Inside Sales Specialist will be responsible for assisting users to avail diagnostic services at home, though organic, in-house and marketing channels.
The means of communication with the user will be a phone call, that can in both on incoming and outgoing lines.
Expected behaviors :
- Open to Learn
- Open to objective feedback
- Able to think rationally under pressure, act with integrity and transparency
- Able to communicate timely with team leaders and superiors w.r.t. any/all matters of concern
Bonus:
- Has a passion for telesales/sales
- Has a passion for healthcare at home
Key Responsibilities :
- Ensure accurate data entry, input, and output tasks w.r.t. user lead-flow funnels
- Ensure adherence to TAT in responding to user queries, requests, and/or incoming leads
- Ensure sales pitches delivered are accurate, and set the right expectations with the users
- Coordinate with the backend supply/Operations team in ensuring timely fulfilment of orders
- Ensure a minimum volume of users/leads are reached out to every day
- Prioritise goal achievement, and hold oneself accountable to targets set with the leadership
- Track individual sales/conversions made, whilst retaining a high customer satisfaction score
- Ensure adherence to operating procedures w.r.t. the user flow, the calling flow and the fulfilment processes
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