About the Role :

- We are seeking an entrepreneurial Inside Sales Associate to join Proactive For Her, a rapidly growing women's health tech startup in Bangalore. The Inside Sales Associate will play a crucial role in understanding customer journeys, converting leads to customers, and appropriately up-selling/cross-selling our services across different channels.

Responsibilities :

1. Direct Customer Engagement :

- Call customers/leads to understand conversion likelihood and reasons for not converting.

- Interact with customers via WhatsApp through the CRM platform.

2. Customer Relationship Building :

- Engage with leads through phone calls, emails, and other communication channels to understand their requirements.

- Provide information about the company's products or services, addressing customer inquiries and concerns.

3. Product Knowledge :

- Develop a deep understanding of the products or services offered by the company.

- Effectively communicate the value proposition of the products to potential customers.

4. Sales Pitch Customization :

- Customize sales presentations to address the unique needs of each customer.

5. Closing Deals :

- Use persuasive and negotiation skills to close sales deals.

- Overcome objections and address concerns to secure customer commitment.

6. CRM Management :

- Keep accurate records of customer interactions in the Customer Relationship Management (CRM) system.

- Track leads, opportunities, and sales activities to measure performance.

7. Achieving Targets :

- Work towards achieving or exceeding sales targets and quotas.

- Regularly report progress to sales leadership.

8. Collaboration :

- Collaborate with other teams, such as the care team and clinic team, to ensure a

seamless customer experience.

9. Continuous Learning and Adaptability :

- Stay informed about industry trends, competitor products, and sales techniques.

- Continuously improve product knowledge and sales skills.

- Adapt to fast changes in products, processes, or sales conditions.

10. Feedback and Improvement :

- Seek feedback from customers and sales leaders to identify areas for improvement.

- Actively participate in training programs to enhance skills.

11. Documentation :

- Prepare and maintain documentation related to sales activities, contracts, and customer interactions.

- If you are passionate about women's health, enjoy tailoring healthcare solutions to their needs, and thrive in a dynamic, tightly knit organization, don't hesitate to apply!

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