Responsibilities :

- Interests should align with Home Decor and should have basic understanding of Home decor products.

- Reach out to customers who have abandoned their online shopping carts via phone calls, emails, or other communication channels to understand their reasons for abandonment and address their concerns.

- Develop a comprehensive understanding of our products and services to effectively present their benefits and value proposition to potential customers.

- Utilize a consultative sales approach to engage with customers, understand their
needs, and recommend suitable products or solutions to increase the likelihood of completing the purchase.

- Build and maintain strong relationships with customers by providing excellent customer service and support throughout the sales process.

- Work towards achieving individual and team sales targets by effectively converting abandoned carts into completed purchases.

- Consistently follow up with customers at various stages of the sales process, providing necessary information, answering queries, and addressing any obstacles to facilitate the sales conversion.

- Accurately and diligently update and maintain customer information, sales activities, and progress in the CRM system.

- Stay updated on industry trends, market dynamics, and competitors' offerings to position our products effectively and identify opportunities for improvement.

- Work collaboratively with other sales team members, customer support, and marketing teams to ensure a seamless customer experience and drive overall company success.

- Prepare regular reports on sales performance, abandoned cart recovery rates, and customer feedback to management.

Requirements :

- Proven experience in inside sales, preferably with a focus on abandoned cart recovery or e-commerce sales.

- Excellent communication and interpersonal skills.

- Strong persuasion and negotiation abilities.

- Customer-centric mindset with a focus on providing outstanding customer experiences.

- Ability to work independently and as part of a team in a fast-paced environment

- Proficiency in using email, phone, and chat platforms for sales communication.

- Goal-oriented with a track record of achieving sales targets.

- Adaptability and resilience in handling objections and rejections.

- Knowledge of e-commerce platforms and online shopping behavior is a plus.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.