Assistant Manager Talent Acquisition at Innovist
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Innovist - Associate - Customer Experience (1-2 yrs)
About Role :
We are seeking a motivated and detail-oriented Customer Experience Associate to join our team. You will be responsible for managing our customer relationship management system, ensuring it effectively supports our marketing and sales strategies. This role involves overseeing the CRM software and analyzing customer data.
Key Responsibilities :
- Respond promptly and courteously to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints efficiently and professionally, aiming for first-call resolution whenever possible.
- Demonstrate proficiency in using customer service software, CRM systems, and basic computer applications.
Qualifications :
- Bachelor's degree in marketing or a related field.
- Proven experience in a customer service role, preferably within a CRM environment.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Detail-oriented and highly organized.
How to Apply :
Interested candidates should submit their cv with the subject line "Customer Experience Associate Application.
