A Customer Service Representative has a crucial responsibility to deliver timely, accurate and professional customer service to all our clients. This vital position requires an action-oriented, flexible problem-solver who will assist customers in tracking their orders, raising invoices etc. Associates communicate with customers primarily through phone calls and utilize a variety of software tools to come up with effective solutions in a quickly manner.

Requirement: Mandatory:

Educational Qualification - 3 Years Graduate (Any stream)

Shift - Rotational/Night

Experience - 2 years in any International US Process (Customer Support)

Notice Period - Immediate Joiners/ Should be available within 10-15 days

Communication Skills - Excellent Communication in English

Location - Kolkata (On-site)

Working days - 5 days WFO, 2 days Consecutive Off (Offs can be on week days, depends on Roster system)

Job Description:

CSR are responsible for communicating with customers, establishing and resolving customers' concerns, and assisting in general customer service duties internally and externally related to their freight forwarders' needs.

Customer Focus :

- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

- Ability to empathize with and prioritize customer needs

- Demonstrates interpersonal skills with a diverse customer base

- Demonstrates ownership to resolve challenging customer issues, escalating when necessary

- Ability to determine customer needs and provide appropriate solutions

- Flexible with the working schedule.

- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.

- Ability to approach problems logically and rationally.

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