Talent Acquisition Recruiter at Infosec Ventures
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Infosec Ventures - Associate - Customer Success (0-2 yrs)
Position Overview:
As a Customer Success Associate, you will be a key member of our Customer Success team, responsible for ensuring our clients achieve success with our products.
Key Responsibilities :
- Onboard new clients, ensuring a smooth transition to our products.
-Proactively engage with clients to understand their goals and challenges.
- Provide training and support to clients to optimize their use of our products.
- Troubleshoot issues, provide support to the team.
- Build strong relationships with clients, becoming a trusted advisor and advocate.
- Gather clients feedback and communicate it internally to drive product improvements.
- Monitor client usage data and health indicators to communicate internally and drive product improvements.
Qualifications :
- Any bachelor's or master's degree .
- Strong excellent communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks effectively.
- Passion for technology and cybersecurity .
- Customer-focused with a positive, proactive attitude.
- Problem-solving skills with attention to detail.
- Experience in customer service or support is a plus.
- Past experience in working with Advanced Excel and in making powerful presentations will be a plus.
Skills :
- Communication skills
- Client engagement
- Customer Success
- Cybersecurity
- Technology
