Talent Acquisition at InfoEdge
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Info Edge - Key Account Manager - Client Servicing - Naukri.com (4-7 yrs)
Job Objective : The objective of this role is to resolve key accounts queries related to the business portal, its features and services. Acquiring a thorough understanding of key customer needs and requirements. Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
Key Responsibilities :
- Manage a portfolio of premium clients, building and maintaining strong relationships with key stakeholders
- Act as the primary point of contact for premium clients, responding to inquiries and providing solutions to their needs
- Collaborate with internal teams to develop and execute account plans to ensure great customer experience
- Monitor and analyze client performance metrics, identifying areas for improvement and providing recommendations for optimization
- Ensure client satisfaction by proactively addressing any issues or concerns and escalating as necessary
- Develop and deliver regular reports to clients on their usage and performance, highlighting key insights and opportunities for improvement
- Collaborate with sales teams to identify opportunities of improvement
Required Skills:
- 4+ years of experience in client success or account management, preferably with premium clients
- Excellent communication and interpersonal skills, with the ability to influence
- Strong analytical skills, with the ability to analyze data and provide insights
- Demonstrated ability to work collaboratively with internal teams to achieve results
- Highly organized with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Proficient in Microsoft Office and CRM software
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