Job Objective :

The objective of this role is to resolve key accounts queries related to the business portal, its features and services. Acquiring a thorough understanding of key customer needs and requirements. Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.

Key Responsibilities :

- Manage a portfolio of premium clients, building and maintaining strong relationships with key stakeholders

- Act as the primary point of contact for premium clients, responding to inquiries and providing solutions to their needs

- Collaborate with internal teams to develop and execute account plans to ensure great customer experience

- Monitor and analyze client performance metrics, identifying areas for improvement and providing recommendations for optimization

- Ensure client satisfaction by proactively addressing any issues or concerns and escalating as necessary

- Develop and deliver regular reports to clients on their usage and performance, highlighting key insights and opportunities for improvement

- Collaborate with sales teams to identify opportunities of improvement

Required Skills:

- 4+ years of experience in client success or account management, preferably with premium clients

- Excellent communication and interpersonal skills, with the ability to influence

- Strong analytical skills, with the ability to analyze data and provide insights

- Demonstrated ability to work collaboratively with internal teams to achieve results

- Highly organized with strong attention to detail

- Ability to manage multiple priorities in a fast-paced environment

- Proficient in Microsoft Office and CRM software

About Info Edge :

- Info Edge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers.

- At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.

About BU :

- Naukri.com Naukri is India's market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails.

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