Walkin Details :

Date : 15 April -2019

Timing : 11:00 A.M - 1:00 P.M

Venue : Indusind Bank Ltd.

3rd Floor, Block - C, Sewa Tower,

Sector-18. Gurugram.

Behind Airtel Building

Job title : Service delivery manager

Grade Band : Junior Management

BU/Function : Consumer Banking

Reports to:Deputy Branch Manager

Role Details :

- Responsible for Sales of branch clients & Servicing walk-in-customers, handling queries, information on different products and services, handling front desks when needed and actively working on operation processes of the bank.

Overall Job Description :

- Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related.

- Looking after client servicing at the branch lobby

- Checking KYC documents on new client Account opening forms.

- Onboarding of new acquired clients through welcome call and audit on sales process.

- Managing TAT for all service & operational transactions

- Activation of clients on net banking and other non-branch channels.

- Business lead generation and passing to relevant sales channel.

- Managing overall client satisfaction score card for the branch.

- Authorization & audit checks for all operation transactions

Education and Work Experience Requirements:

Essential requirement:Graduate

Preferred : Post Graduate

WORK EXPERIENCE :

Essential requirement : 2-3 years banking industry experience with atleast1-2 year of branch banking operation experience

Any specific requirements :

- Understanding of KYC Norms

- Passing the Online exam on service proficiency

Desired Behavioral / Functional :

- Proficient in local language & English.

- Service attitude & Customer centric approach

- Proactive in achieving the sales target.

- Process oriented with in depth knowledge on operations processes

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