Responsibilities

Sales Management:

- Set up and manage CASA, credit cards and Personal Loans sourcing through tele-calling team at vendor

- Recruitment, training and management of Acquisition Managers.

- Deliver assigned CASA, Credit Cards & PL targets, in terms of both volume and fee revenues

- Manage and resolve all product related customer queries/issues

- Ensure timely feedback on leads and referrals, also ensure that conversions of leads are as per the plan

- Manage the process for better TAT and customer satisfaction by coordinating with Operations & other concerned teams.

- Ensure all KYC and Compliance requirements are adhered to by self and team.

- Ensure proper tracking of FOS and monitor productivity, efficiency and attrition.

Vendor Management:

- Responsible for managing a team of Tele relationship Managers through outsourced centre / business.

- Act as a mediator between IndusInd bank and the vendor, in business with.

- Vendor Management - Responsible for maintaining strong & healthy relationship with the vendor and at the centre.

- Will be responsible for the P&L of the center.

- Responsible for maintaining the billing for a centre and coordinate with the HO to ensure timely payments to the vendor.

- Need to analyze and provide cost effective solutions to the vendor for long sustainability of the centre.

People Management:

- Efficient tracking of leads on field to ensure 95% conversion on leads.

- Regular refreshers and trainings to field team (RO- s) on product and processes

- Ensuring timely conversion of leads on the field with the help of field coordinator

- Need to acquire new customers from an open market database through the vendor and in house team.

- Leading the team to ensure achievement of overall team targets and ensuring high quality service and Customer Relationship Management.

- Should be able to lead the team in terms Training & retention & lead a team by stimulate exemplary performance.

- Team building and motivation.

- Tracking updates on KYC and RBI guidelines related to CASA and ensuring the same is downloaded to the team on time Complaint management.

- Review of the call logs / remarks maintained by the AAC and give directional inputs for the subsequent calls.

- Conduct trainings on a regular basis to ascertain possible improvement areas or strengths of the AAC.

- Maintain a track of AAC performance with respect to Leads, Conversions, and Revenue Achievement and provide the same on a daily basis to the Channel Heads and HO (as per the hierarchy).

- Supervision of all product level campaigns & activities.

Requirements

- 3-5 years experience in People management, MIS, Invoicing, Vendor management, Service level & Phone banking leadership would be preferred.

- Excellent communication skills and Team handling skills.

- Responsible for analyzing and maintenance of MIS (Tele relationship Officers & Relationship Officers performance data separately).

- Process orientation / Eye for Details.

- Client orientation.

- Required improvisation skills and should be pro active on every part.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.