Job Description : 

1. Deputy Branch Manager

Job Summary :

- Manage & Supervise operations in the Branch with the objective of delivering timely, efficient & productive processing service within the statutory, regulatory and operation norms of the Bank.

Detailed Responsibility :

- Transactions : Monitor and track daily responsibilities, oversee processing of transactions, manage ATMs/Cash/lockers, authorize and verify branch instructions, monitor adherence to processes, resolve escalated issues In Order To ensure timely and effective transaction execution

- Operations and Systems Management Track market and regulatory changes, monitor and upgrade existing system, implement change, ensure systems back-up, align system with environment changes In Order To ensure continuity & adequacy of operations

- Customer Service Set service standards, ensure redressal of customer grievances, monitor customer services by team, address escalated issues In Order To ensure smooth relationship with clients

- People Management Coach, counsel, guide and motivate team members, set targets, monitor performance, define work processes and systems In Order To create a performing team and conducive work environment

- Branch Administration Ensure proper upkeep of branch premises, Housekeeping, Leave Records, Vendor Management etc. Support Branch Head in sales promotions activities, display of branch merchandise, monitor administration budgets In Order To resource all branch activities within targeted financial costs

- Generating Customer Leads: Identify customers, calling & fixing of meetings, prepare & make presentations, collect client requirements & other related information e.g. Other banks with which they have business, identify possible products for client, pass the lead to the concerned person & follow up for closing the deal In order to Ensure the Branch Targets & strategies are met.

Preferred Skill Set : 

Educational Qualification Technical Qualification : 

Graduation / MBA (Preferred) - Thorough understanding of Bank Operations,Regulatory Framework (KYC, AML etc).

- Require good communication skills.

Work Experience (in years) Age Profile

Minimum of 4 - 6 years of experience in General Banking Operations, with reasonable exposure to Equation.

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