Sales Management:

- Set up and manage CASA, credit cards and Personal Loans sourcing through tele-calling team at vendor

- Recruitment, training and management of Acquisition Managers.

- Deliver assigned CASA, Credit Cards & PL targets, in terms of both volume and fee revenues

- Manage and resolve all product related customer queries/issues

- Ensure timely feedback on leads and referrals, also ensure that conversions of leads are as per the plan

- Manage the process for better TAT and customer satisfaction by coordinating with Operations & other concerned teams.

- Ensure all KYC and Compliance requirements are adhered to by self and team.

- Ensure proper tracking of FOS and monitor productivity, efficiency and attrition

Vendor Management:

- Responsible for managing a team of Tele relationship Managers through outsourced centre / business

- Act as a mediator between IndusInd bank and the vendor, in business with

- Vendor Management - Responsible for maintaining strong & healthy relationship with the vendor and at the centre

- Will be responsible for the P&L of the center

- Responsible for maintaining the billing for a centre and coordinate with the HO to ensure timely payments to the vendor

- Need to analyze and provide cost effective solutions to the vendor for long sustainability of the centre

People Management:

- Efficient tracking of leads on field to ensure 95% conversion on leads

- Regular refreshers and trainings to field team (RO's) on product and processes

- Ensuring timely conversion of leads on the field with the help of field coordinator

- Need to acquire new customers from an open market database through the vendor and in house team.

- Leading the team to ensure achievement of overall team targets and ensuring high quality service and Customer Relationship Management

- Should be able to lead the team in terms Training & retention & lead a team by stimulate exemplary performance

- Team building and motivation

- Tracking updates on KYC and RBI guidelines related to CASA and ensuring the same is downloaded to the team on time Complaint management

- Review of the call logs / remarks maintained by the AAC and give directional inputs for the subsequent calls

- Conduct trainings on a regular basis to ascertain possible improvement areas or strengths of the AAC

- Maintain a track of AAC performance with respect to Leads, Conversions, and Revenue Achievement and provide the same on a daily basis to the Channel Heads and HO (as per the hierarchy)

- Supervision of all product level campaigns & activities

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