Manager HR at Indkal Technologies Pvt Ltd
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Indkal Technologies - Executive - Customer Care (2-5 yrs)
- Handle inbound and outbound customer calls professionally and efficiently.
- Listen to customers' inquiries and provide accurate information and solutions.
- Assist customers with product/service-related questions, troubleshooting, and issue resolution.
- Document and update customer records with interactions and feedback.
- Collaborate with team members to achieve individual and team targets.
- Maintain a positive and empathetic attitude towards customers at all times.
- Uphold company policies and procedures while ensuring customer satisfaction.
Requirements :
- Strong verbal communication skills in English and any 1 other language Hindi/Kannada/Telugu/Tamil.
- Excellent active listening skills and problem-solving abilities.
- Ability to multitask and manage time effectively.
- Computer literacy and familiarity with CRM systems.
- Previous customer service or call center experience is a plus.
