Senior Executive at IndiaMART Intermesh Ltd
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IndiaMART.com - Regional Manager - Client Servicing (5-11 yrs)
Position- Regional Manager - Client Servicing
Reporting to- Zonal Manager - Client Servicing
Job Summary:
Build and leverage relationships with existing clients through proactive, creative and ongoing client service to ensure retention of clients.
Job Profile:
- Servicing the existing clients
- Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members
- Per client revenue optimization
- Responsible for client retention or no loss of accounts
- Ensure strict adherence of sales process and internal procedures
- Keep a close track on work in process, customer complaints and accounts receivables
- Ensure timely delivery of services to clients
- Train, monitor & motivate a team of around 25-30 Sales Professionals and Account Managers with 2-3 Business Manager.
Qualification:
- Graduation and Equivalent
- MBA Preferred
Knowledge And Experience:
- Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / E commerce / Service industry
- Minimum experience of 5+ year in managing a team of more than 20-25 Executives with 3 layers of Reporting
Required Skills:
- Excellent verbal and written communication and presentation skills
- Must have deep desire to work and succeed in a growing organization with total commitment and sense of job ownership
- Able to build credible relationships with influencing ability
- Must have team handling experience of more than 3 years
Personal Attributes:
- Team Management
- Reports Management
- Data Interpretation
- Interpersonal ability
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