Business Manager - Tele Client Servicing

Designation : Business Manager

Location : Sector - 142, Noida

Department : Tele Client Servicing

About the company :

- IndiaMART - is India's largest online marketplace, connecting buyers with suppliers. The online channel- focuses- on providing a platform to Small & Medium Enterprises (SMEs),- large enterprises- as well as individuals. Founded in 1996, the company's mission is to make doing business easy.

As of Mar 31- 18, IndiaMART caters To :

- 5.2 Crore+ Buyers, 42 Lakh+ Suppliers, 5.9 Crore+ Products

IndiaMART for Buyers :

- The convenience of connecting with sellers anytime, anywhere

- Wider marketplace with a range of products and suppliers

- One-stop- shop for all requirements

- Payment Protection Program

IndiaMART for Suppliers :

- Enhanced business visibility

- Access to 2.5 Crore+ monthly buyer inquiries

- Increased credibility for your brand

- Lead Management System

- Instant payment gateway, Pay with IndiaMART

- IndiaMART has over 3600 employees located across 80+ offices in the country. IndiaMART announced its- Series C funding- in March 2016. Its existing investors include Intel- Capital,- Amadeus Capital,- WestBridge Capital & Quona Capital.

Position Description :

- The position holder shall be responsible for understanding and evolving changing customer needs while ensuring ultimate customer satisfaction in the stipulated time frame.

Job Summary :

- Retaining and renewing customers as well as maximizing the revenue while upselling.

- Driving towards customer delight and ensuring smooth rendering of services

- Acting as a consultant to the client and offering them recommended services and solutions.

- Maximizing weekly revenues by overachieving daily targets

- Retaining and renewing customers as well as maximizing the revenue while upselling.

- Experience in handling big teams.

Knowledge :

- The candidate should have hands on experience in client handling and product selling.

- The candidate should preferably have knowledge of selling customer solutions over a call.

- The candidate should possess prior knowledge about customer retention/upselling.

Skills :

- Team-Handling capability

- Effective communication & comprehension skill

- Time Management

- Quick decision making

- Understand Customer needs

- Report Management Skills

Attitude & Behavior :

- Ability to build rapport with customers instantly

- Likes to picks up challenges

- Good motivator, passionate, confident.

- Customer-centricity

Experience :

- Graduate/MBA with an experience of minimum 3 years and above.

- Candidates experienced in team handling roles preferred.

Qualification - Graduate/MBA

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