Title / Designation :Sr.Executive/ Assistant Manager - Client Servicing

Location : Pan India

Department : CSD

About Us :

IndiaMART is India's largest online B2B marketplace, connecting buyers with suppliers. With 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small & Medium Enterprises (SMEs), Large Enterprises as well as individuals. Founded in 1999, the company's mission is - to make doing business easy

93 Million+ Buyers | 5.7 Million+ Suppliers | 63 Million+ Products & Services

IndiaMART for Buyers :

- Convenience of connecting with sellers anytime, anywhere

- Wider marketplace with a range of products and suppliers

- Payment Protection Program

IndiaMART for Suppliers

- Enhanced business visibility

- Increased credibility for your brand

- Lead Management System

- Instant payment gateway, Pay with IndiaMART

IndiaMART has 3,324 employees located across 77 offices in the country.

- All given figures are as on September 2019

https://corporate.indiamart.com/about-us/

Position Description:

Our client servicing professionals focus on managing clients, maintaining a long term relationship with clients and maximizing sales opportunities within them. This position allows you to build productive, professional relationships with key personnel in assigned client accounts.

Our top client servicing professionals are passionate and driven in order to produce top results, all the while maintaining integrity. Position holder will be an individual contributor, responsible to generate revenue through serving existing clients, managing their retention and renewal year on year and upsell.

Job Summary :

- To generate leads along with assigned team & Identify decision makers within targeted leads and initiate the sales process.

- To manage time and work flow and create effective client meeting plans.

- To penetrate all targeted key accounts and originate upselling opportunities for the company's products and services.

- To set up and deliver sales presentations, product/service demonstrations on daily basis.

- Will be responsible for key client retention, per key client revenue optimization & renewals.

- To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure.

- To be an interface between the customer and internal support teams to ensure that the customer receives the best possible service from the company.

- Ensure High Class Service delivery to identified key clients.

- Closely monitoring of work in progress, customer complaints and accounts receivables.

- To ensure that all payments are collected as per the company's payment terms.

- Ensure adherence to sales processes and requirements.

- Achievement of monthly, quarterly & yearly business plan.

Knowledge :

- Knowledge and application of sales & servicing techniques such as: Seek Opportunity, Rapport building, selling on emotion, ownership, building value in the product, and upselling.

Skills :

- Quick thinking and problem solving skills

- Able to work independently and as a team player

- Excellent verbal communication skills

- Excellent active listening skills

Attitude & Behavior :

- Positive and enthusiastic attitude

- Handles Rejection well

- Customer focus and result oriented approach

Experience :

- 1 - 4 Years of relevant sales experience

- Preferably from Dotcom, Media, Internet, Banking or Insurance Industry

Qualification :

- Graduate / MBA/ B.Tech or any Equivalent Degree

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