Executive at IndiaMart
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IndiaMART InterMESH - Relationship Manager (1-4 yrs)
Position Description :
- The position holder shall be responsible for understanding the customer needs and ensuring high levels of customer servicing to drive client Renewals and Upsells.
Job Summary :
- Acting like a consultant to the clients and ensuring customer delight through personalized solutions and issue resolutions
- Revenue maximization and achievement of business targets from allotted clients by improving client Renewals and Upsells
- Taking ownership of teams of 6-7 executives to drive client servicing
- Own direct and team's service demonstrations to clients on video meetings
- Capturing key insights on client experiences and provide feedbacks on process improvements
- Ensuring regular team audits to drive process adherence and new initiatives
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
