JD CSD/KCD-Client Servicing -L1 

About the company : IndiaMART is India's largest online B2B marketplace, connecting buyers with suppliers. With 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small & Medium Enterprises (SMEs), large enterprises as well as individuals. Founded in 1999, the company's mission is 'to make doing business easy'. IndiaMART offers a platform to 82.7 million buyers to search from over 60.73 million products and get connected with over 5.5 million reliable and competitive suppliers. IndiaMART has been the proud recipient of the 'Video Content in a Business Website- Special Mention' at Video Media Awards and Summit 2019, 'Best Online Classified Website' at Drivers of Digital Summit & Awards 2018, 'Best Business App Award' at GMASA 2017, 'Special Contribution Award' at WASME - Super SME Awards 2016, Manthan Award South Asia and Asia Pacific 2013 under the 'E-business and Financial Inclusion' category and Red Herring 100 Asia Awards 2008. IndiaMART has over 2,915 employees located across 72 offices in the country. We look forward to having you as a part of the team.

Position Description : 

- Our client servicing professionals focus on managing clients, maintaining a long term relationship with clients and maximizing sales opportunities within them. This position allows you to build productive, professional relationships with key personnel in assigned client accounts. Our top client servicing professionals are passionate and driven in order to produce top results, all the while maintaining integrity. 

- The position holder will be a team leader, responsible to generate revenue through serving existing clients, managing their retention and renewal year on year and upsell with his/her team. The job encompasses complete P&L.

- He/She shall be responsible to plan, execute and build and leverage relationships with existing clients through proactive, creative and ongoing client service to ensure retention of clients.

 Job Summary :

 - Servicing existing clients. 

- Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members. 

- Responsible for client retention, per client revenue optimization & renewals with his/her team. 

- Keep a close track of work in process, customer complaints and accounts receivables. 

- Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, client's work status, and receivables. 

- Accurately forecasts weekly, monthly, quarterly and yearly revenue streams. 

- Identifying the opportunity & problem areas, preparing the action plan for achieving the key sales figures and presenting the Branch Sales reports. 

- Actively driving and ensuring sale target achievement, management of sales support function and timely work completion of customers. 

- Recruit, develop & ensure Retention of the respective team by formulating their development plans, meeting their training needs and communicating with them on a regular basis. 

- Record performance metrics and monitoring key parameters to increase the overall productivity of the sales personnel. 

- Drive performance incentive structure and sales promotion schemes

 - Collecting market feedback and provide periodic updates to the management for formulation of policy & strategy

- To penetrate all targeted accounts and originate sales opportunities for the company's products and services.

 - To set up and deliver sales presentations, product/service demonstrations on a daily basis with his/her team.

 - To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure. 

- To ensure that all payments are collected as per the company's payment terms.

 - Ensure adherence to sales processes and requirements.

 - Conduct a performance review for his/her team on a regular basis. 

Knowledge : 

- Knowledge and application of sales & servicing techniques such as Seek Opportunity, Rapport building, selling on emotion, ownership, building value in the product, and upselling. 

- Keen understanding of the business and technical contexts in which key accounts are situated. 

- Business advisor to your customers. 

Skills : 

- Quick thinking and problem-solving skills 

- Excellent verbal communication skills 

- Excellent active listening skills 

- Innovative vision and foresight to anticipate and create new opportunities that resonate with your customer. 

Attitude & Behavior :

 - Aggressive self-starter who inspires a diverse team 

- Positive and enthusiastic attitude - Handles Rejection well 

- Customer focus and result

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