Title / Designation : Executive/Sr. Executive/ Assistant Manager - Client Servicing

Department : CSD (Client Servicing Division)

About the company :

- IndiaMART is India's largest online B2B marketplace, connecting buyers with suppliers. With 60% market share of the online B2B Classified space in India, the channel focuses on providing platform to Small &Medium Enterprises (SMEs), large enterprises as well as individuals. Founded in 1999, the company's mission is - to make doing business easy- .

- IndiaMART offers a platform to over 119 million buyers to search from over 71 million products and get connected with over 6.4 million reliable and competitive suppliers.

- IndiaMART has been the proud recipient of the "Most Promising Company of the Year- at the CNBC Awaaz CEO Awards in 2019, - Video Content in a Business Website- Special Mention- at Video Media Awards and Summit 2019, - Best Online Classified Website- at Drivers of Digital Summit & Awards 2018, - Best Business App Award- at GMASA 2017, - Special Contribution Award- at WASME - Super SME Awards 2016, Manthan Award South Asia and Asia Pacific 2013 under the - E-business and Financial Inclusion- category and Red Herring 100 Asia Awards 2008.

- IndiaMART has over 2,826 employees located across 31 offices in the country. We look forward to having you as a part of the team.

Position Description :

- Our client servicing professionals focus on managing clients, maintaining a long term relationship with clients and maximizing sales opportunities within them. This position allows you to build productive, professional relationships with key personnel in assigned client accounts. Our top client servicing professionals are passionate and driven in order to produce top results, all the while maintaining integrity. The position holder will be a team leader, responsible to generate revenue through serving existing clients, managing their retention and renewal year on year and upsell with his/her team.

- The job encompasses complete P&L. He/She shall be responsible to plan, execute and build and leverage relationships with exist.

Job Summary :

- Servicing existing clients.

- Achievement of monthly, quarterly, and annual sales targets by generating revenue from existing paid members.

- Responsible for client retention, per client revenue optimization & renewals with their team

- Keep a close track of work in process, customer complaints and accounts receivables.

- Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, client's work status, and receivables.

- Accurately forecasts weekly, monthly, quarterly, and yearly revenue streams.

- Collecting market feedback and provide periodic updates to the management for formulation of policy & strategy.

- To penetrate all targeted accounts and originate sales opportunities for the company's products and services.

- To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure.

- To ensure that all payments are collected as per the company's payment terms.

- Ensure adherence to sales processes and requirements.

Knowledge :

- Knowledge and application of sales techniques such as: Seek Opportunity, Rapport building, selling on emotion, ownership, building value in the product, and upselling.

- Keen understanding of the business and technical contexts in which key accounts are situated.

- Business advisor to your customers.

Skills :

- Quick thinking and problem-solving skills.

- Able to work independently and as a team player.

- Excellent verbal communication skills.

- Excellent active listening skills.

- Innovative vision and foresight to anticipate and create new opportunities that resonate with your customer.

Attitude & Behavior :

- Aggressive self-starter who inspires a diverse team

- Positive and enthusiastic attitude

- Handles Rejection well

- Customer focus and result oriented approach

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