HR - Executive at IndiaMart InterMesh Ltd
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IndiaMART - Center Manager - Sales (4-8 yrs)
- Creating multiple channel sales partners for sales of paid subscription packages via tele center, basis defined SOP's / SLA's / pricing models
- Ensuring team hiring to ensure budgeted numbers
- Maintaining regular connects to ensure overcoming day-to-day challenges
- Due training & hand-holding of all stakeholders to ensure proper flow of product/process knowledge, week-on-week for all new joinee, as well as via monthly refreshers (including on new product development)
- Close tracking and monitoring on input KPIs (such as Data and Hot Leads) to help improve productivity
- Responsible for evaluating Centre's performance with key metrics (attempts talk time/presentations/quality score etc.) on routine basis to ensure optimized productivity as well as ensuring minimum leakage
- Timely payout after due diligence
- Alignment as well as loop-back to product and data team to help improve on enables to improve quality, productivity and over-all process efficiency
- Prepare reports (Daily, Weekly, Monthly and Quarterly etc.) for different departments or upper management.
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