HR - Talent Acquisition at IndiaMart Intermesh Ltd
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IndiaMart - Business Manager - Telesales/Client Servicing (1-6 yrs)
Position Description:
The position holder shall be responsible for understanding the evolving customer needs and ensuring high customer satisfaction to drive Client Retention and Upsells.
Job Summary :
- Driving client renewals as well as maximizing the revenue while upselling
- Driving customer delight and ensuring the smooth rendering of services
- Acting like a consultant to the client and offering them recommended services and solutions
- Maximizing weekly revenues by overachieving daily targets
- Experience in handling team sizes of more than 20 executives and 3-4 Team Leads
Knowledge :
- The candidate should have hands-on experience in client handling and product selling
- The candidate should preferably have knowledge of selling customer solutions over a call
- The candidate should possess prior knowledge about customer retention/upselling
Skills & Learnings :
- Team-Handling capability
- Effective communication & comprehension skills
- Effective multi-tasking ability
- Quick decision making
- Customer Champion at heart
- Report Management and Data analysis Skills
Attitude & Behavior :
- Ability to build rapport with customers instantly
- Likes to picks up challenges
- Self-starter who likes to build deep understanding through process discussions and self-RCAs
- Good motivator, passionate and confident
Experience :
- At least 1-2 years of experience.
- Candidates experienced in team handling roles preferred.
Qualification :
- MBA or any equivalent degree (Preferred From Pedigree College)
Interested candidates, please send your resume
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